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Shipping Information

 

CLOTHING

We are excited to introduce our NEW clothing line! All clothing will be packaged and shipped with your shoe order (if clothing is purchased with shoes). All orders will be processed seven days a week and shipped Monday – Friday from 9:00am – 3:00pm PST. All orders being placed with NEXT DAY SHIPPING or TWO DAY SHIPPING must be placed before 2:00pm PST in order to receive your package within the corrective time frame. We do not offer shipping or delivery on weekends or holidays. Should you place your order after hours, on a weekend or holiday, your order will be processed and shipped the following business day.

In order to be eligible for a return or exchange on clothing, you must have the item(s) shipped back to our facility within 30 days of you receiving your package. All original tags must be attached in its original placement as well as the item must be returned with its original plastic packaging. Item(s) must be returned to our facility unworn, unwashed, undamaged and unused. For hygiene reasons, we will be unable accept returns or exchanges on all bodysuits and swim suits. Any item sent to our facility with stains (makeup, deodorant, etc.) will not be accepted for a return, exchange or store credit and a reshipping fee will be applied.

 

SHIPPING INFORMATION 

All shipments are packed in our personalized signature packaging. All shoes are individually wrapped in our signature purple paper and hand wrapped in our pink organza dust bags. You may request shoe boxes in the customer comment box.

All GROUND SHIPPING orders placed before 3:00 pm PST will be shipped out the same day following verification and credit authorization. All orders being placed with NEXT DAY SHIPPING or TWO DAY SHIPPING must be placed before 2:00 pm PST to have your package ship out the same day (no deliveries on weekends or holidays). Please make sure your billing information is input correctly at the time of checkout. In the event that your billing information is input incorrectly, your order may be delayed if additional information is needed. If for some reason your order status is MANUAL VERIFICATION, please feel free to call 562-222-1616 from an unblocked number with your LS ID number and a representative will be able to further assist you. We reserve the right to cancel any order due to potential fraud.

All packages are processed and shipped Monday through Friday from 9:00 am – 3:00 pm PST. We do not offer shipping or delivery on weekends or holidays. Should you place your order after hours, on a weekend or holiday, your order will be processed and shipped the following business day.

PO BOXES and APO/FPO or U.S. TERRITORIES 

We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders to these addresses will always ship via USPS Priority Mail service. If you are experiencing any difficulties, please feel free to contact customercare@lolashoetique.com.

DOMESTIC SHIPPING 

Free shipping on all domestic orders that exceed $75 before shipping cost and after any discount code is applied (customer must select this option at checkout). If your order does not qualify for free shipping, we offer our $8 flat rate ground shipping (offer excludes Alaska, Hawaii, Puerto Rico and Virgin Islands). All packages are shipped with UPS or USPS.

TRACKING YOUR PACKAGE

We provide tracking information on all orders. You will be able to track your package the entire way with the shipment confirmation that is provided. Please make the necessary arrangements to be present at the time of delivery. We will not be held responsible for orders that show “DELIVERED”. Signature may be required at the time of delivery.

A $15 return shipment fee will be applied if your package is returned to our facility by our provider under the same label for any reason (return shipment may vary on international shipments).

SALES ITEMS

All items on our DEALS tab are non-refundable, non-returnable and non-exchangeable. All items on our DEALS tab are FINAL SALE. All discounted items are also FINAL SALE. We reserve the right to add or remove items from our DEALS tab at any time. Any sale or final sale item received for a return or exchange will not be honored. A store credit with a 15% restocking fee will only be honored. No exceptions. If your order exceeds $500, there will be a 15% restocking fee applied on returned items.

CALIFORNIA LOCAL PICKUP 

At the moment our LOCAL PICKUP option is currently unavailable. We are currently relocating and getting a “face lift” to better fulfill your shopping experience! YAY! We can't wait for you to see our new location! Make sure to stay tuned and sign up for our mailing list at the bottom of our website! You definitely don’t want to miss out on what’s to come!

INTERNATIONAL SHIPPING

We ship to most international countries. Shipping cost will be calculated at the checkout page after the billing and shipping address have been input. Transit time varies from 5 – 10 business days depending upon what option you select.

Please NoteInternational shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer. LolaShoetique.com cannot predict what your particular duties, taxes, cutoffs fees may be. LolaShoetique.com is not responsible for payment of customs, taxes, and duties. For more information regarding your country’s customs policies please contact your local customs office. Orders that are refused will be charged the original shipping plus return shipping to us, or subject to become a total loss.

 

New Products

  • Catching Feelings - Cognac
  • Catching Feelings - Black
  • Catching Feelings - Olive
  • Heat Wave - Cognac
  • Heat Wave - Black


Who Doesn't Like Secret Sales?

Contact Us

Office Hours:
Monday - Sunday
9:30AM - 6:00PM (PST)

+1 (562) 222-1616
+1 (562) 222-1403
+1 (562) 222-1703

Customercare@lolashoetique.com

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